Mystery Shopper

Comprehensive Mystery Shopper services provide organisations with a view of their customers experience, helping identify areas of good practice and areas for improvement

Corps Intel provide trained individuals who are able to discreetly evaluate various aspects of a business, including customer service, product quality, and compliance with company standards. The process begins with understanding the clients specific needs and objectives, before creating a tailored evaluation criteria and checklists that align with these goals. A suitable Mystery Shoppers is then selected to align with to the typical or desired customer personas. These shoppers visit the business, interact with staff, make purchases, and observe the environment, meticulously noting their experiences and any discrepancies from the expected standards.

After completing their visits, mystery shoppers submit detailed reports that include both quantitative scores and qualitative feedback. These reports are analysed to provide actionable insights and recommendations for the client. By engaging a mystery shopper service, companies can gain a clear, unbiased understanding of their customer experience and operational effectiveness, allowing them to make informed decisions for continuous improvement.